Once you’ve bought something on CrackOnMate, here’s how shipping, tracking, and delivery updates work. Simple, straight, and built for trades who just want the job done.

1️⃣ Order Confirmation

As soon as you place an order, you’ll get:

• An on-screen confirmation
• An email receipt
• The item added to My Orders in your Crack On Mate dashboard

This means the seller has been notified and is getting things ready.

2️⃣ Seller Prepares Your Order

The seller now:

• Packs the item
• Confirms the shipping method
• Prints or generates the shipping label
• Marks the order as Processing or Completed (depending on their workflow)

If the seller uses tracked shipping, they will upload the tracking number directly to your order.

You’ll receive an email when tracking is added.

3️⃣ Tracking Your Shipment

If tracking is available, you’ll see it in:

My Account → Orders → View Order

You’ll find:

• Courier name (Royal Mail, Evri, DPD, etc.)
• Tracking code
• A link to the courier’s tracking page

4️⃣ Delivery Timeframes

Delivery times vary by seller, but generally:

• Tracked 24 / Next Day: 1 business day
• Tracked 48: 2–3 business days
• Economy couriers: 3–5 business days
• Oversized or heavy items: Seller will provide a collection or pallet delivery arrangement

If the seller only offers local pickup, this will be clearly shown at checkout.

5️⃣ Collection (If Offered)

Some trades prefer pickup to avoid shipping big or heavy items.

If pickup is selected:

• You’ll get a message from the seller with location and possible times
• Arrange a safe, convenient time
• Mark the item as Collected in your order once you have it

Tip: Bring proof of purchase or show your order screen.

6️⃣ Shipment Updates

You’ll receive automatic updates when:

• The seller marks the order as Shipped
• Tracking is added or updated
• Delivery is confirmed

These arrive by email and show in your CrackOnMate dashboard.

7️⃣ If There’s a Delay

If your item hasn’t moved for a few days:

1. Check the courier’s tracking link
2. Message the seller through CrackOnMate for an update
3. Give them time to check with the courier

Most delays are courier-side, especially during busy periods.

8️⃣ Item Delivered

Once your item lands:

• Inspect it
• Make sure it matches the listing
• Test it (for tools) if needed
• Contact the seller promptly through CrackOnMate if anything isn’t right

Most issues are easily sorted with clear communication.

9️⃣ Complete the Purchase

Once everything checks out, you can:

• Leave feedback
• Rate the seller
• Add them to favourites if they consistently list good gear

Feedback helps other trades know who’s reliable.

Buyer House Rules for Shipping

• Keep communications polite and prompt
• Don’t arrange anything outside the platform
• For pickup, show up on time
• Report issues early so they can be resolved fast
• Keep tracking details private and secure